How the guarantee scheme works

Every time a REIGA member company installs renewable energy products, they should give the customer a 10 year guarantee, subject to terms and conditions. They also pay a small levy to REIGA for each installation they carry out. This levy pays the cost of operating the guarantee agency, for it to carry out checks on its members' work and to contribute to a reserve fund.

If after dealing with the installer a problem is reported to REIGA by a customer, REIGA will approach the installer to establish the details. This may in itself resolve the problem, however if it does not REIGA will appoint a surveyor to report on the problem and based on that report, REIGA will take the necessary remedial action. This may include appointing another installer to do the work